9ajime Casino – Privacy Policy

1. Introduction

9ajime Casino ("9ajime," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the 9ajime platform. This Privacy Policy ("Policy") describes how 9ajime collects, uses, stores, shares, and protects personal information in connection with the operation of the 9ajime website and all associated gaming services (collectively, the "Services").

This Policy applies to all registered members of 9ajime and to visitors who access the 9ajime website without registering. By using the 9ajime platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of 9ajime.

2. Personal Data We Collect

2.1 Registration and Account Data

When you create a 9ajime account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address
• Philippine mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and to verify your identity, 9ajime may request copies of the following documents:

• Government-issued photo identification (Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID)
• Proof of residential address (utility bill, bank statement, or barangay certificate issued within the last three months)
• Proof of payment method ownership (screenshot or statement from your GCash, PayMaya, BPI, BDO, or Metrobank account)

2.3 Financial Transaction Data

9ajime records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method details (excluding full card or account numbers), transaction dates, and transaction reference numbers.

2.4 Gaming Activity Data

We collect data relating to your gaming activity on the 9ajime platform, including games played, wager amounts, game outcomes, session durations, and bonus usage. This data is used to operate the platform, resolve disputes, and support responsible gaming monitoring.

2.5 Technical and Device Data

When you access 9ajime, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Cookie identifiers and session tokens

2.6 Communications Data

If you contact 9ajime's customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

9ajime collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting support.
• Automated collection: Technical and device data collected automatically when you access the 9ajime website via cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors such as GCash and PayMaya.

4. How We Use Your Personal Data

9ajime uses the personal data we collect for the following purposes:

• To create and manage your 9ajime account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to 9ajime's games and services.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and age verification.
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities.
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests.
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications and personalised offers, where you have consented to receive them.
• To improve the 9ajime platform, personalise your experience, and conduct analytics.
• To respond to your customer support enquiries and resolve disputes.

5. Legal Basis for Processing

9ajime processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and tax reporting.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

9ajime does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist 9ajime in verifying your identity and screening for financial crime risks.
• Technology providers: Cloud hosting, data storage, and platform infrastructure providers who process data on 9ajime's behalf under strict data processing agreements.
• Game software providers: Third-party game developers whose games are hosted on the 9ajime platform may receive limited gameplay data necessary to operate their games.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or regulatory directive, 9ajime may disclose personal data to the relevant authorities.

All third-party service providers who process personal data on behalf of 9ajime are required to maintain appropriate technical and organisational security measures and to process data only in accordance with 9ajime's instructions.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 9ajime website. They allow the platform to recognise your device, remember your preferences, and provide a more personalised experience. 9ajime also uses similar tracking technologies such as web beacons and session tokens.

7.2 Types of Cookies We Use

• Essential cookies: Required for the 9ajime platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to improve your experience on 9ajime.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the 9ajime website, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of 9ajime's marketing campaigns. These are only placed with your consent.

7.3 Managing Cookies

You can manage your cookie preferences through the cookie settings panel available on the 9ajime website. You may also configure your browser to block or delete cookies; however, disabling essential cookies may impair your ability to use certain features of the 9ajime platform, including logging in to your account.

8. Data Retention

9ajime retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of three (3) years.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for one (1) year following account closure.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 9ajime will securely delete or anonymise the data.

9. Data Security

9ajime implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 9ajime platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the 9ajime platform and infrastructure.
• Multi-factor authentication requirements for administrative access to 9ajime systems.
• Incident response procedures to detect, contain, and report data security incidents in accordance with applicable law.

While 9ajime takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9ajime will notify you and the relevant Philippine authorities as required by law.

10. Your Data Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by 9ajime:

• Right to be informed: You have the right to be informed about how your personal data is collected and used, as set out in this Policy.
• Right of access: You may request a copy of the personal data 9ajime holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe that 9ajime has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the 9ajime support team via live chat or email. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

11. Children and Minors

The 9ajime platform is strictly intended for individuals who are at least 21 years of age. 9ajime does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on 9ajime or provided personal data to us, please contact our support team immediately so that we can investigate and take appropriate action.

12. Third-Party Links

The 9ajime website may contain links to third-party websites or services. This Privacy Policy applies solely to the 9ajime platform and does not cover the data practices of any third-party websites. 9ajime is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

9ajime reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered members via email or a prominent notice on the 9ajime platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Policy.

Your continued use of the 9ajime platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should cease using the platform and may close your account in accordance with our Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9ajime handles your personal data, please contact our Data Privacy team. Our support staff are available 24 hours a day, 7 days a week via live chat on the 9ajime platform.

You may also reach us by email at: [email protected]

For formal data subject requests, please include your full name, registered email address, and a description of your request. We aim to respond to all data privacy enquiries within 30 days.