Frequently Asked Questions

You must be at least 21 years old to register and play for real money at 9ajime. This is a strict requirement under Philippine gaming regulations. 9ajime verifies the age of all players during the KYC (Know Your Customer) process, and any account found to belong to a person under 21 will be immediately suspended.

To complete KYC verification at 9ajime, you'll need to submit a valid government-issued photo ID. Accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID
• PhilSys National ID
• Voter's ID

You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. KYC is required before your first withdrawal.

No. Each player is permitted to hold only one 9ajime account. Creating multiple accounts is a violation of 9ajime's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you've forgotten your login details, use the password reset function on the 9ajime Login page.

Visit the 9ajime Login page and click "Forgot Password." Enter the email address registered to your account and 9ajime will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our 24/7 live chat support team for assistance.

9ajime supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (PHP / ₱).

The minimum deposit at 9ajime is ₱100 for most payment methods. Some methods may have a slightly higher minimum due to processing requirements. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

Most deposits via GCash and PayMaya are credited to your 9ajime account instantly. Online bank transfers typically take 5–30 minutes depending on your bank. Over-the-counter payments may take up to 2 hours to process. If your deposit hasn't appeared after the expected timeframe, contact 9ajime's live chat support with your transaction reference number.

9ajime does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside 9ajime's control.

Log in to your 9ajime account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method, enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

9ajime processes withdrawal requests within 24 hours on business days. Once processed, funds typically arrive within:

• GCash / PayMaya: within 1–3 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: up to 5 business days

First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount at 9ajime is ₱500. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be processed in batches for security purposes. If you have a pending bonus with wagering requirements, you must meet those requirements before the bonus-derived funds become withdrawable.

Common reasons a 9ajime withdrawal may be declined include:

• KYC verification is incomplete or documents have not been approved
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the ₱500 minimum
• Your account has been flagged for a security review
• The payment details entered do not match your verified account information

If your withdrawal was declined and none of the above apply, contact 9ajime's 24/7 live chat support for a full explanation.

9ajime offers a generous welcome bonus package for new Filipino players. The exact offer may vary depending on current promotions, so we recommend checking the promotions section of your 9ajime account after registering for the latest details. Welcome bonuses typically include a deposit match and free spins on selected slot games.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while live table games may contribute less. Always read the specific bonus terms before claiming any offer at 9ajime.

If you have a valid 9ajime promo code, you can enter it during the registration process or in the "Promotions" section of your account dashboard. Once applied, the corresponding bonus will be credited to your account automatically, subject to the promotion's terms and conditions. Promo codes are case-sensitive and can only be used once per account.

Yes, you can forfeit an active bonus from your 9ajime account settings under the "Active Bonuses" section. Be aware that forfeiting a bonus will also remove any winnings generated from that bonus. Once a bonus is forfeited, it cannot be reinstated. If you're unsure whether to keep or cancel a bonus, contact our support team for advice before making a decision.

9ajime offers a diverse library of games to suit every type of player. The platform includes:

• Slots: Hundreds of video slots from top providers, including classic reels and modern jackpot titles
• Live Casino: Real-time live dealer games via WM Live, including baccarat, roulette, blackjack, and sic bo
• Bingo: Fast-paced bingo rooms with multiple ticket options
• 1001 Nights: Themed specialty games with unique mechanics
• Table Games: Digital versions of classic casino favourites

Yes. 9ajime is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit 9ajime on your phone's browser and log in to access the full game library. The mobile experience is designed to be smooth and responsive, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

All games at 9ajime use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Live dealer games are streamed in real time from professional studios, providing full transparency. 9ajime is committed to offering a fair gaming environment for all Filipino players, and our game providers are regularly audited for compliance with industry standards.

WM Live is 9ajime's premium live dealer casino section, powered by WM Casino — one of Asia's leading live gaming providers. It features high-definition live streams of professional dealers running baccarat, dragon tiger, roulette, and other classic table games in real time. WM Live is especially popular among Filipino players who enjoy the authentic casino atmosphere from the comfort of their own home.

9ajime uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and all payment processing is handled through certified, PCI-DSS compliant payment gateways. We also employ two-factor authentication (2FA) as an optional additional layer of account security.

9ajime provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits – daily, weekly, or monthly caps
• Loss limits – maximum loss thresholds per period
• Session time limits – automatic logout after a set duration
• Reality check alerts – periodic pop-up reminders during play
• Cooling-off periods – short breaks of 24 hours to 30 days
• Self-exclusion – account closure for 6 months or permanently

For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 9ajime account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred duration — minimum 6 months or permanent. Once activated, self-exclusion cannot be reversed during the chosen period. You will not be able to log in, deposit, or place bets. If you need immediate assistance, contact our 24/7 live chat support team directly.

You're not alone, and reaching out is the right move. 9ajime's responsible gaming support team is available 24/7 via live chat and can help you activate self-exclusion or set limits immediately. For professional counselling and support in the Philippines, PAGCOR operates a responsible gaming programme that can connect you with qualified counsellors across the country, including in Manila, Cebu, Davao, Quezon City, and Makati. Taking a break is always the right call when gaming stops being fun.